Category Archives: Customer Care
The convenience factor: 6 ways to capitalize on this shopper preference
Whether or not consumers like to admit it, even the slightest inconvenience at the checkout stage can cause cart abandonment and brand-related dissatisfaction. This isn't merely lazy or fickle behavior; shoppers are increasingly making buying decisions that will help them…
The importance of order processing in the customer lifecycle
Today's companies simply can't succeed without understanding the phases and intricacies of the customer lifecycle. A brand's physical and online presence must support and nurture potential and current clients as they make their way through the different stages in…
Supporting your brand: Why use one vendor for subscription and fulfillment?
These days, there are more avenues than ever before for brands to surprise and delight their customers, while encouraging them to come back for more. One of these avenues involves subscription services, which address the "keep them coming back"…
3 tips for mastering 2020’s consumer-driven economy
The retail landscape of 2020 is shaping up to be a consumer-driven one.Here are three important strategies that will help ecommerce businesses thrive in this competitive environment:1. Encourage brand loyalty with a tiered rewards programAccording to the Alliance Data Analytics…
Creating the ideal ecommerce experience for Generation Z
Generation Z includes anyone born from 1997 onward. Now in their early twenties, members of Gen Z have a significant amount of disposable income. Having had digital technologies at their fingertips since infancy, this is the first generation of true digital natives.Let's…
4 subscription box trends for 2020
As the subscription box space continues to expand, here are the top industry trends you'll need to embrace to thrive in the new year.1. Unparalleled customer experienceFacing fierce competition from direct-to-consumer retailers and next-day or even same-day delivery, subscription box…
How to best approach customer database management: 4 tips for retailers
In 2017, an Economist headline proclaimed data as "the world's most valuable resource." This continues to ring true, especially in the retail sector.For retailers and ecommerce businesses, customer data is not only a priceless asset; it's also an enormous responsibility.…
4 ways to bring a holiday theme to your subscription box
The National Retail Federation predicts that, during the 2019 winter holidays, consumers will spend 34% more than they did 10 years ago.Each person will spend roughly $1,050 on gifts, seasonal treats and decorations; this is up 4% from last year's…
Preparing for the holiday rush: Why and how to get ready now for peak shopping season
Consumers only did 44% of their 2018 holiday shopping in physical stores, according to Business Insider. Meanwhile, holiday ecommerce sales amounted to $126 billion from November to New Year's Eve last year.As the appeal of brick-and-mortar shopping dwindles, holiday shoppers turn…
Best practices to incorporate in your order management strategy
Things aren't going to slow down for online retailers anytime soon. Statista projects 47.7% growth in U.S. ecommerce transactions, with sales projected to exceed $740 billion in 2023.And yet, many companies still rely on manual inventory management processes like spreadsheets on…
