Category Archives: Customer Care
3 tips for mastering 2020’s consumer-driven economy
The retail landscape of 2020 is shaping up to be a consumer-driven one.Here are three important strategies that will help ecommerce businesses thrive in this competitive environment:1. Encourage brand loyalty with a tiered rewards programAccording to the Alliance Data Analytics…
Creating the ideal ecommerce experience for Generation Z
Generation Z includes anyone born from 1997 onward. Now in their early twenties, members of Gen Z have a significant amount of disposable income. Having had digital technologies at their fingertips since infancy, this is the first generation of true digital natives.Let's…
4 subscription box trends for 2020
As the subscription box space continues to expand, here are the top industry trends you'll need to embrace to thrive in the new year.1. Unparalleled customer experienceFacing fierce competition from direct-to-consumer retailers and next-day or even same-day delivery, subscription box…
How to best approach customer database management: 4 tips for retailers
In 2017, an Economist headline proclaimed data as "the world's most valuable resource." This continues to ring true, especially in the retail sector.For retailers and ecommerce businesses, customer data is not only a priceless asset; it's also an enormous responsibility.…
4 ways to bring a holiday theme to your subscription box
The National Retail Federation predicts that, during the 2019 winter holidays, consumers will spend 34% more than they did 10 years ago.Each person will spend roughly $1,050 on gifts, seasonal treats and decorations; this is up 4% from last year's…
Preparing for the holiday rush: Why and how to get ready now for peak shopping season
Consumers only did 44% of their 2018 holiday shopping in physical stores, according to Business Insider. Meanwhile, holiday ecommerce sales amounted to $126 billion from November to New Year's Eve last year.As the appeal of brick-and-mortar shopping dwindles, holiday shoppers turn…
Best practices to incorporate in your order management strategy
Things aren't going to slow down for online retailers anytime soon. Statista projects 47.7% growth in U.S. ecommerce transactions, with sales projected to exceed $740 billion in 2023.And yet, many companies still rely on manual inventory management processes like spreadsheets on…
The importance of address standardization
There are several common issues that can occur during order fulfillment and impact the success of customer deliveries. From items being out of stock and warehouse employees being unable to pick and pack orders, to customers entering incorrect information into order…
Is there such a thing as a flexible OMS?
According to market research from ARC Advisory Group, the marketing for order management systems is on track to see growth every year through 2022. As businesses continue to adopt this technology, there are a few key elements decision-makers should look…
How to increase profits with subscription programs
The subscription service industry has truly matured over the past few years, especially when it comes to monthly box offerings that provide delivery of curated products every few weeks. In fact, this subscription box industry has spurred a wave of innovation…
