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Category Archives: Customer Care

Best practices: What does it mean to be agile in ecommerce?

Agility in ecommerce enables sellers to rise above their competition.
Every once in a while, an industry buzzword appears and creates hype and excitement, encouraging many organizations to jump on board. However, it's sometimes more difficult than decision-makers might think to apply a buzzword concept to their unique business.Recently, the…

Top order management trends for 2019

In addition to increasing use of order management software across the board, there are several other trends emerging in the OMS sector.
The market for order management system software has been on the rise for several years, and is poised to continue growing alongside demand for this type of advanced solution. An OMS - particularly one that accounts for an omni-channel strategy - offers…

Trends shaping the 2019 ecommerce landscape

Which trends and emerging strategies will have the largest impact on the ecommerce industry next year and beyond?
  To say that the ecommerce sector is one of the fastest growing today would be a severe understatement. Not only are ecommerce giants breaking new ground with services like same-day delivery and drone delivery, but subscription boxes are changing…

How to use technology to drive subscription box processes

In this type of environment, businesses must use all the tools of the trade to ensure streamlined service and a beneficial experience for customers.
While the subscription box industry is one of the fastest growing today, providers in this sector also experience some of the highest churn rates. In this way, there's little room for error for subscription box companies, but considerable competition for…

How to stay relevant in the subscription box industry

It’s imperative that providers are able to set themselves apart, and stay relevant.
The subscription box industry is one of the fastest-growing retail sectors today, but it also experiences some of the highest churn rates of any industry. According to McKinsey researchers, almost 40 percent of all subscribers who have tried a monthly…

3 types of data to collect to improve customer retention

In order to improve customer retention, companies must have the right data and insights on hand.
While capturing the attention of consumers that have not yet formed a connection with a brand is typically a priority for businesses, it's also important not to overlook current customers. In fact, according to analytics solution provider Pointillist, supporting strong customer…

3 ways to alter your subscription box brand positioning

If your subscription box offering is seeing high churn rates, or you're looking to bolster market leadership, it might be time to rethink your brand positioning.
The subscription box market has been one of the most interesting to watch and study. According to Forbes, this sector has expanded by nearly 900 percent since 2014. But alongside this considerable growth also comes significant customer churn - McKinsey…

3 common challenges new subscription box entrepreneurs will face in their first year

As the industry continues to grow, those offering monthly boxes will run into a few challenges, particularly within the first year of business.
The subscription box industry is one of the fastest-growing sectors in retail today. Not only are new and established brands breaking into this marketplace, but consumers are flocking to subscription offerings with more frequency than ever before - McKinsey & Company…

The benefits of word-of-mouth: How to get the word out about your subscription box company

Traditional marketing efforts can bring attention to your subscription box company, but there’s no substitute for grassroots, word-of-mouth recommendations within the consumer sector.
The numbers are in and they don't lie: Word-of-mouth marketing and more personal recommendations from family and friends really resonate with today's consumers. According to a flagship 2016 Nielsen study of 2,000 American shoppers, 82 percent noted that they seek…

3 signs you should open a brick-and-mortar operation to pair with your subscription box company

One question that many decision-makers ask themselves is whether or not they should support their subscription box service with a physical store location.
The subscription box market is seeing continued growth this year, including 4 percent growth in the first few months of 2018 compared with the previous year. Now, all types of brands are getting into this sector and a report from Hitwise…