Category Archives: Customer Care
What your subscription box business should be aware of for 2022
The subscription box industry is growing and it’s an exciting time for companies that use this business model. You have the opportunity to tap into a niche market with an existing customer base. Whether you offer monthly hair dye or…
Steps to follow for the order management process
By now most consumers understand that their orders don't live in a silo. When someone enters an e-store and buys something online, there is an entire team of people and systems working to get their order out and delivered as…
The Ultimate Guide to Order Fulfillment for Your Online Business
Whether it's your first time creating an ecommerce business or the third, it's important to ask yourself: How is my product going to get to the customer?Getting a purchase order from your warehouse to the buyer can be tricky if…
Features to revolutionize your subscription box company
Everyone loves getting mail. That's why a subscription box is a great way to connect with your customers and give them something exciting to look forward to. Subscription boxes are a fun and exciting way to curate your products…
Online fulfillment for an eCommerce business: What it is and how it works
When you start setting up your ecommerce platform, there are a few factors that you have to consider, including what your product is, how you're selling it and which platform you should use. But one of the more pressing issues…
Customer service: Move from hands off to hands on, and from cost center to profit center
As you build up your ecommerce business, the first few questions that you may ask yourself are: How do I get my product to my customer quickly? What's the best way to market my brand online? How do I best…
What does Net Promoter Score tell you about customer satisfaction?
Improving customer satisfaction remains a top priority for every business. After all, even one unsatisfied customer can create a negative backlash that ripples through the entire customer base.Studies, surveys and statistics constantly show that good customer satisfaction is a valuable…
Great customer service is possible in ecommerce: The importance of having live chat on your website
One of the charming things about shopping in person is that as soon as you walk into the store, you are typically greeted and offered assistance by a staff member. This is one of the reasons that people are…
Benefits of using one provider for order management, fulfillment and customer care services
When a company initially launches, the order management, product fulfillment and customer care processes can be fairly straightforward. But as the company grows, these operational processes can get more complicated, overwhelming and burdensome. They also bring a variety of…
Keep the order hype up with pre-delivery emails
When you take a look at the ecommerce customer journey, two points in particular will create a lot of excitement for the buyer:The moment they place an order online for a product or subscription.The moment they receive the item(s) they purchased.Of…
