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Category Archives: Customer Care

What’s on retailers’ wish lists in 2019?

Retailers’ 2019 wish lists reflect needs for more robust and meaningful connections with customers, and the ability to deliver for their needs.
The retail industry is one of the most quickly changing sectors today. Not only must retailers keep up with the latest and greatest emerging technologies, but companies seeking a top competitive edge must also keep a close eye on customer…

Driving Ecommerce Revenue: Tips and Best Practices

Ecommerce is poised to become the largest retail channel in the world.
Global ecommerce sales have been on the rise for several years now, thanks to elements like ease of use, personalization and convenience supporting a beneficial experience for consumers. In fact, Forbes reported that ecommerce is expected to become the largest…

Future ecommerce fulfillment trends companies should keep in mind

The future of ecommerce fulfillment will include heightened needs for a personalized experience and visibility.
Order fulfillment, and pulling it off in a way that supports the customer experience, is more imperative for ecommerce brands today than ever before. In the current environment, companies can't just send off a item and call it a day…

Direct-to-consumer trends for 2019

This year, we’ll see several key trends in the direct to consumer sector.
As retail becomes more crowded and competitive, brands are looking to the latest trends to help them break away from the ordinary. Last year, numerous brands adopted direct-to-consumer strategies, and many are trying out brand new approaches for connecting with…

Why consumers & retailers are thankful for multi-channel

A multi-channel approach offers something for everyone, including shoppers and the retailers they purchase from.
In today's retail industry, customers have more than a few options at their fingertips to reach out and connect with retailers, make purchases and contribute to brand loyalty.The strategy of offering these touchpoints is known as multi-channel, and this approach…

Retail trends that will propel your business into 2019

As both online and brick-and-mortar sales continue to grow alongside changing consumer tastes and preferences, it’s imperative that brands do everything they can to stand out and capture the attention of customers.
Experts are predicting another banner year for the U.S. retail sector this year, according to a report from eMarketer. Overall, retailers can prepare for 3.3 percent growth throughout the retail industry, totaling a forecasted $5.529 trillion in sales before year's…

Your subscription box business is growing — now what?

A growing business needs certain elements to sustain its expansion.
Subscription box services have exploded in popularity over the last few years. Now everything from digital entertainment to self care and household cleaning items to cooking ingredients can be delivered on a rolling basis, right to customers' doors.And consumers are…

How to start a new ecommerce business in 5 steps

What's needed to launch a new online store?
Ecommerce offers all kinds of benefits for consumers and businesses alike, and new research shows that completing transactions online is now the way many customers prefer to shop. According to a survey of more than 2,500 individuals conducted by Periscope…

Investing in data management: How it can help make better business decisions

There are several key advantages that data management solutions can bring for today’s enterprises, including the ability to have more insight to support decision-making.
According to estimates from IBM, around 90 percent of the world's current data was created within the last few years, and an additional 2.5 quintillion bytes - or 2,500,000 terabytes of data - are added on a daily basis. This information…

Best practices: What does it mean to be agile in ecommerce?

Agility in ecommerce enables sellers to rise above their competition.
Every once in a while, an industry buzzword appears and creates hype and excitement, encouraging many organizations to jump on board. However, it's sometimes more difficult than decision-makers might think to apply a buzzword concept to their unique business.Recently, the…