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Category Archives: Customer Care

Steps to follow for the order management process

Scale with ease and face any challenge with an order management system that works for you.
By now most consumers understand that their orders don't live in a silo. When someone enters an e-store and buys something online, there is an entire team of people and systems working to get their order out and delivered as…

State of the ecommerce subscription box: What you can learn from today’s subscription box market

An OMS can uplevel your e-commerce subsctiption box customer service.
  The last two years brought on a lot of shifts for the economy, from closing down movie theaters and restaurants to retail stores declaring bankruptcy and runs on products at the grocery store. Subscription services took to the sky with…

The Ultimate Guide to Order Fulfillment for Your Online Business

Find out which fulfillment method works best for your company with our handy guide.
Whether it's your first time creating an ecommerce business or the third, it's important to ask yourself: How is my product going to get to the customer?Getting a purchase order from your warehouse to the buyer can be tricky if…

Features to revolutionize your subscription box company

Box subscriptions are great for nearly every niche.
  Everyone loves getting mail. That's why a subscription box is a great way to connect with your customers and give them something exciting to look forward to. Subscription boxes are a fun and exciting way to curate your products…

Online fulfillment for an eCommerce business: What it is and how it works

Discover how having a great online fulfillment process can lead to happy customers.
When you start setting up your ecommerce platform, there are a few factors that you have to consider, including what your product is, how you're selling it and which platform you should use. But one of the more pressing issues…

Customer service: Move from hands off to hands on, and from cost center to profit center

Build brand loyalty by giving your customers a memorable customer service experience.
As you build up your ecommerce business, the first few questions that you may ask yourself are: How do I get my product to my customer quickly? What's the best way to market my brand online? How do I best…

What does Net Promoter Score tell you about customer satisfaction?

Customer satisfaction is an intangible but invaluable business metric.
Improving customer satisfaction remains a top priority for every business. After all, even one unsatisfied customer can create a negative backlash that ripples through the entire customer base.Studies, surveys and statistics constantly show that good customer satisfaction is a valuable…

Great customer service is possible in ecommerce: The importance of having live chat on your website

Having a live chat on your website can allow your ecommerce business to provide efficient and helpful customer service.
  One of the charming things about shopping in person is that as soon as you walk into the store, you are typically greeted and offered assistance by a staff member. This is one of the reasons that people are…

Benefits of using one provider for order management, fulfillment and customer care services

Outsourced customer support can be difficult to manage with multiple providers.
  When a company initially launches, the order management, product fulfillment and customer care processes can be fairly straightforward. But as the company grows, these operational processes can get more complicated, overwhelming and burdensome. They also bring a variety of…

Keep the order hype up with pre-delivery emails

How can businesses proactively keep the excitement levels up? A pre-delivery email strategy can help. Check out these tips and examples to get started.
When you take a look at the ecommerce customer journey, two points in particular will create a lot of excitement for the buyer:The moment they place an order online for a product or subscription.The moment they receive the item(s) they purchased.Of…