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Category Archives: eCommerce

Unboxing experience: How your packaging can send a message and support your brand

Make your packaging a part of your customers' experience.
Have you ever gotten something in the mail, and felt that flutter of excitement and anticipation to open the delivery and see what's inside? It's almost like Christmas morning, or your birthday, and it's this feeling that retailers and subscription…

3 ways to streamline order fulfillment in the warehouse

When warehouse managers and customers alike are supported with granular visibility into the fulfillment process, it’s a critical benefit for both the warehouse facility and the consumers it serves.
With the considerable uptick in online ordering, distributors and warehouse operators are also seeing higher demands when it comes to order fulfillment. According to an announcement at the National Retail Federation's Big Show 2018, e-commerce sales are on pace to…

Why PCI compliance is essential for ecommerce businesses

Every retailer and ecommerce company that in any way deals with payment card data must adhere to PCI DSS.
As the capabilities and resources supporting online ecommerce grew, so too did the potential for fraud. In fact, WorldPay reported that in the decade between 1988 and 1998, Visa and Mastercard racked up a staggering $750 million in losses due…

How to support a winning customer experience in the returns process

An easy returns process can contribute to improved customer loyalty.
For many retailers and their supply chain partners, returns are a huge headache. Not only is there the potential for money to be lost on reverse shipping costs, but there is also the chance that customer loyalty will be impacted…

Breaking into ecommerce? Here’s what you should know

Breaking into the ecommerce business can be overwhelming, so it's important to know where to start.
If you're wondering how to start an ecommerce business, there are plenty of important considerations to make. However, there's a little good news to keep in mind as you start this important process: If you already have an operational and…

Ecommerce trends every online business should leverage

Following these ecommerce trends will ensure your online store is operating at maximum efficiency.
As established as ecommerce is, it's still a field full of change and development. There are major and minor trends of all types rising and falling as certain strategies and tools prove to be especially useful for many different ecommerce…

Avoiding Out-of-Stock: 3 Tips for supporting inventory availability and allocation

When items are out-of-stock, it can impact customer loyalty.
It's a popular saying among many retailers and supply chain vendors: "Stock-outs cause walk-outs."According to the Harvard Business Review, retailers find "out-of-stock" notices just as frustrating and annoying as shoppers. However, whereas consumers may find a substitute for the out-of-stock…

3 reasons omnichannel retail is the future of commerce

Omnichannel represents an advancement of multichannel.
Omnichannel has been a buzzword in the retail and ecommerce sectors for years now, and can offer considerable advantages for today's retailers. However, many companies struggle to cement an omnichannel strategy, and there is still confusion around the difference between this…

Top techniques for inventory management

Proper inventory management can help support product investments while saving the organization money and improving efficiency.
The concepts of managing and maintaining inventory can spell frustration for employees at organizations without strong strategies in place. In the past - and still within many businesses today - managing inventory involved a manual, physical count of what's stored…

What’s on retailers’ wish lists in 2019?

Retailers’ 2019 wish lists reflect needs for more robust and meaningful connections with customers, and the ability to deliver for their needs.
The retail industry is one of the most quickly changing sectors today. Not only must retailers keep up with the latest and greatest emerging technologies, but companies seeking a top competitive edge must also keep a close eye on customer…