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What does Net Promoter Score tell you about customer satisfaction?

Customer satisfaction is an intangible but invaluable business metric.
Improving customer satisfaction remains a top priority for every business. After all, even one unsatisfied customer can create a negative backlash that ripples through the entire customer base.Studies, surveys and statistics constantly show that good customer satisfaction is a valuable…

Partners, not vendors: The relationships that build your business

Partners can give you a better value than vendors.
Wouldn't it be great if whenever you bought something, you had the comfort of knowing that the vendor has an investment in your livelihood and success?Well, this is attainable for e-commerce business owners. All you have to do is create…

Great customer service is possible in ecommerce: The importance of having live chat on your website

Having a live chat on your website can allow your ecommerce business to provide efficient and helpful customer service.
  One of the charming things about shopping in person is that as soon as you walk into the store, you are typically greeted and offered assistance by a staff member. This is one of the reasons that people are…

eCommerce post COVID-19: How businesses can prepare for the future

Since the COVID-19 pandemic began, people have been shopping online more than ever. Learn how ecommerce businesses are preparing for the future.
During the COVID-19 pandemic, consumers had to learn how to do a lot of things remotely. Many people began working from home, attending online workout classes and socializing via video chat. Lifestyles changed significantly, and needs changed with them. Many…

What’s an order management system? Here’s everything you need to know

Order management systems like SFG’s FlexOMS are designed to serve the complex needs of online retailers.
An order management system (OMS) like SFG's FlexOMS is designed to serve the needs of online retailers — from global ecommerce companies to emerging e-tailers just starting to build their brands. But what is an OMS, and how can it…

Benefits of using one provider for order management, fulfillment and customer care services

Outsourced customer support can be difficult to manage with multiple providers.
  When a company initially launches, the order management, product fulfillment and customer care processes can be fairly straightforward. But as the company grows, these operational processes can get more complicated, overwhelming and burdensome. They also bring a variety of…

How outsourcing product fulfillment can help you prepare for shipping demands this holiday season

Outsourcing fulfillment this holiday season is critical to meeting peak demand.
Each year, the holiday shopping season brings an abundance of opportunities for boosting sales. But it also brings complications and disruptions to normal business operations, such as product fulfillment.Several factors all play into creating this seasonal turbulence. Ecommerce shops need…

5 ways to turn online browsing into buying during the holiday rush

Is your holiday ecommerce strategy fully optimized for success?
The holiday season is critical for ecommerce companies seeking to hit annual sales goals. This is also the time of year when online shoppers start thinking about turning their browsing into buying. However, sometimes these potential customers need a little…

5 Must-Know Tips to Keep Digital Media Subscribers Engaged

Keeping subscribers engaged on various platforms is no easy feat.
Members of a media company's subscriber base likely consume a high volume of digital media content throughout the day. There are more subscription platforms now than ever before, with more hitting the market every year. Vying for the attention of…

Keep the order hype up with pre-delivery emails

How can businesses proactively keep the excitement levels up? A pre-delivery email strategy can help. Check out these tips and examples to get started.
When you take a look at the ecommerce customer journey, two points in particular will create a lot of excitement for the buyer:The moment they place an order online for a product or subscription.The moment they receive the item(s) they purchased.Of…