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Benefits of using one provider for order management, fulfillment and customer care services

Outsourced customer support can be difficult to manage with multiple providers.
  When a company initially launches, the order management, product fulfillment and customer care processes can be fairly straightforward. But as the company grows, these operational processes can get more complicated, overwhelming and burdensome. They also bring a variety of…

How outsourcing product fulfillment can help you prepare for shipping demands this holiday season

Outsourcing fulfillment this holiday season is critical to meeting peak demand.
Each year, the holiday shopping season brings an abundance of opportunities for boosting sales. But it also brings complications and disruptions to normal business operations, such as product fulfillment.Several factors all play into creating this seasonal turbulence. Ecommerce shops need…

5 ways to turn online browsing into buying during the holiday rush

Is your holiday ecommerce strategy fully optimized for success?
The holiday season is critical for ecommerce companies seeking to hit annual sales goals. This is also the time of year when online shoppers start thinking about turning their browsing into buying. However, sometimes these potential customers need a little…

5 Must-Know Tips to Keep Digital Media Subscribers Engaged

Keeping subscribers engaged on various platforms is no easy feat.
Members of a media company's subscriber base likely consume a high volume of digital media content throughout the day. There are more subscription platforms now than ever before, with more hitting the market every year. Vying for the attention of…

Keep the order hype up with pre-delivery emails

How can businesses proactively keep the excitement levels up? A pre-delivery email strategy can help. Check out these tips and examples to get started.
When you take a look at the ecommerce customer journey, two points in particular will create a lot of excitement for the buyer:The moment they place an order online for a product or subscription.The moment they receive the item(s) they purchased.Of…

How to stand out in a sea of ecommerce competitors

Ecommerce businesses can follow these strategies to reach their audiences and demonstrate what makes them different and worth shopping with.
  In the second quarter of 2020, ecommerce spending was up 44.4% compared to the previous year according to the U.S. Census Bureau. This was due to COVID-19 and how the pandemic quickly shifted consumer behaviors. It's estimated that this rapid…

Are checkout charity campaigns good for business?

Soliciting donations from customers is a popular practice for retailers, but are checkout charity campaigns actually a smart or sustainable move?
Accepting donations from customers at the point of sale is a popular practice for retailers, especially as the holiday season approaches. But beyond the fundraising results, are checkout charity campaigns actually a smart or sustainable move? Do they help encourage…

5 ways to increase charitable donations from customers all year long

Retailers often take advantage of the holiday season's spirit of giving, but there are several steps you can take to encourage donations all year long.
When retailers solicit donations from customers, these efforts can bring a significant amount of support to nonprofits. According to Engage for Good, the top 73 point-of-sale fundraising campaigns brought more than $4.1 billion to charitable organizations over a three-decade period.Companies…

5 ideas for staying connected with loyal customers

Try these tips for staying connected with loyal customers.
When a company really resonates with its customers on a deeper level, there are tangible benefits for both the buyer and the brand.A 2018 industry study found that retail customers who feel an emotional connection to brands will spend at least…

The perks of an OMS that supports products sales and subscriptions

Discover the advantages of having an order management system that supports both one-time sales and subscription boxes.
  Ecommerce businesses aiming to add subscription box services to their direct-to-consumer sales model can ease into the transition if they take advantage of the right tools. Here's an overview of some of the top benefits of having an order…