Customer Care
Making the purchasing experience easy for the customer and that your customers are satisfied are, of course, the goals of every business. SFG offers a complete Customer Care package that includes:
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Call Center
Our experienced team of call center reps are available to your customers seven days a week. We work with you to provide your customers a seamless customer service experience. Our cloud-based telephony also supports online chat, call recording, and IVR.
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Cross Sell/Upsell
SFG's customer service provides industry-leading interaction and the opportunity for cross-selling and up-selling within and across business lines. No matter the scenario, our automated and rule-based cross-sell system can lead to increased profitability.
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Order Processing
SFG offers payment options that include cash, check and credit card, as well as installment billing by methods beyond cash, check and credit such as third party, bill-me options and purchase order. Our services also included data entry, real-time customer look up, remittance processing, alternate methods of entry, all in a secure environment.
Contact your SFG team to understand the missing pieces in your daily operations and make recommendations based on your specific scenario.
CONTACT US“ We chose SFG for direct-to-consumer book sales when Bonnier acquired a book publisher a couple of years ago. Our expertise is in magazine publishing and trade book publishing, so SFG has been a very patient and helpful partner as we grow this new product line. ”