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Category Archives: Fulfillment Operations

When is the right time to adopt a flexible order management system?

When is it time to adopt a flexible OMS?
Many of today's emerging ecommerce businesses start out pretty lean. Simple systems, free tools and manual processes can be enough to get a new venture off the ground. But as things start to pick up, many business leaders find themselves…

The importance of order processing in the customer lifecycle

Order processing falls nearly directly in the middle of the customer lifecycle.
  Today's companies simply can't succeed without understanding the phases and intricacies of the customer lifecycle. A brand's physical and online presence must support and nurture potential and current clients as they make their way through the different stages in…

Supporting your brand: Why use one vendor for subscription and fulfillment?

Subscription service providers have enough to worry about without having to juggle different vendor relationships to support the most critical parts of their business.
  These days, there are more avenues than ever before for brands to surprise and delight their customers, while encouraging them to come back for more. One of these avenues involves subscription services, which address the "keep them coming back"…

Best practices to incorporate in your order management strategy

Your order management strategy should provide simplicity, transparency and efficiency for warehouse personnel.
Things aren't going to slow down for online retailers anytime soon. Statista projects 47.7% growth in U.S. ecommerce transactions, with sales projected to exceed $740 billion in 2023.And yet, many companies still rely on manual inventory management processes like spreadsheets on…

The importance of address standardization

An incorrect shipping address can cost a business money, time, customer satisfaction and even its brand reputation.
There are several common issues that can occur during order fulfillment and impact the success of customer deliveries. From items being out of stock and warehouse employees being unable to pick and pack orders, to customers entering incorrect information into order…

Is there such a thing as a flexible OMS?

There are some important characteristics  that can help stakeholders differentiate a flexible OMS from other available options.
According to market research from ARC Advisory Group, the marketing for order management systems is on track to see growth every year through 2022. As businesses continue to adopt this technology, there are a few key elements decision-makers should look…

How to increase profits with subscription programs

If your organization is considering breaking into the subscription program market, there are a few tricks and best practices you can incorporate to help drive profits.
The subscription service industry has truly matured over the past few years, especially when it comes to monthly box offerings that provide delivery of curated products every few weeks. In fact, this subscription box industry has spurred a wave of innovation…

Experiencing these order management snags? 4 signs you need a new OMS

If your organization is experiencing any of the following problems, it could be time for a new OMS that can better support you and your customers.
In order to support the customer experience, the ordering process - from the initial shopping cart, through fulfillment notification, shipment and beyond - must be simple and streamlined. However, many organizations fail in this pursuit, creating situations in which customers…

Data to capture from your OMS, and what it can tell you about your business

Your OMS can offer considerable data ripe for analysis.
Your order management system isn't just a place to check order inflow, product availability and allocation and order fulfillment. A powerful OMS solution can also be a rich source of customer data, ripe for analysis, which can provide stakeholders with…

How to support a true omnichannel experience for your customers

Supporting a cohesive and unified experience across different customer channels is key.
In the current environment, the customer experience is often spread across multiple different platforms, including the main website, social media, outside seller partners and more. However, retailers need to do more than just provide these different channel options - they…