Skip to content

Category Archives: Customer Care

How to support a true omnichannel experience for your customers

Supporting a cohesive and unified experience across different customer channels is key.
In the current environment, the customer experience is often spread across multiple different platforms, including the main website, social media, outside seller partners and more. However, retailers need to do more than just provide these different channel options - they…

How to excel in returns processing

Returns can happen for all sorts of reasons, and your brand needs to be ready to handle these instances seamlessly.
No matter how high quality and impressive your product line, instances will still come up when customers need to make a return. Whether shoppers are looking to exchange for a different size or color, or the item simply didn't live…

Inventory management struggles to avoid in your warehouse

Proper inventory organization, categorization and management is critical.
One of the most imperative pursuits in warehouse operations involves inventory management. Proper categorization and organization of available inventory translates to more efficient picking by warehouse employees, as well as streamlined order fulfillment for customers.However, in many warehouses, inventory management…

Start to finish: The perfect customer order management process

Perfect your customer order management process with a top-notch OMS.
  A lack of organization and proper management of your customer orders can spell disaster for your business. Problems with product availability and allocation prevent orders from being put together, and issues with customer address standardization or correction hampers completed…

3 order fulfillment system features you need

There are a few - critical features that your new order fulfillment system should include - in order to provide the most value for you, your warehouse users and your customers.
  According to Global Market Insights, the industry for inventory and order management software is expected to grow considerably over the next few years, as supply chain and warehouse managers continue to look to OMS solutions. This technology has made…

State of the ecommerce subscription box: What you can learn from today’s subscription box market

Are consumers feeling fatigue with their monthly subscription box services?
There has been considerable growth in the subscription box market for the past few years, and statistics show there are significant opportunities available for ecommerce providers.At the same time, however, with so much activity in this sector and new brands…

4 strategies to streamline and improve the ecommerce order management process

Improving the order management process in ecommerce benefits the company, its warehouse distribution network and its customers.
The ordering process can make or break the experience for your customers. In fact, if ordering is complicated, not intuitive or doesn't include all the information buyers need, the chances of cart abandonment go way up.According to statistics gathered by…

How order management systems are improving efficiency and driving growth

Fulfillment operations need a solution that can help them support improved efficiency and growth.
Accurate and efficient inventory management is something that many organizations struggle with. Considering that this is just one part of the overarching order fulfillment process, any hangups during inventory management can spell disaster for the rest of fulfillment operations.According to…

How to build the best online customer shopping experience

With more than a handful of retailer choices available to them, consumers can afford to be picky.
These days, a brand's online shopping experience can make or break their ability to complete in the marketplace. With big box retail brands closing up shop left and right, there's ample opportunity for e-commerce retailers to fill the gap.However, today's customers…

Unboxing experience: How your packaging can send a message and support your brand

Make your packaging a part of your customers' experience.
Have you ever gotten something in the mail, and felt that flutter of excitement and anticipation to open the delivery and see what's inside? It's almost like Christmas morning, or your birthday, and it's this feeling that retailers and subscription…