Category Archives: Customer Care
Experiencing these order management snags? 4 signs you need a new OMS
In order to support the customer experience, the ordering process - from the initial shopping cart, through fulfillment notification, shipment and beyond - must be simple and streamlined. However, many organizations fail in this pursuit, creating situations in which customers…
Data to capture from your OMS, and what it can tell you about your business
Your order management system isn't just a place to check order inflow, product availability and allocation, and order fulfillment. A powerful OMS solution can also be a rich source of customer data, ripe for analysis, which can provide stakeholders…
3 benefits of having a single view of the customer
With so much data related to customer demographics, purchasing history and other preferences available to companies, brands are doing all they can to learn as much about their target consumer audience as possible. Many are leveraging strategies that provide them…
4 tips for creating a retail storefront that draws in your customers
Your retail storefront is an incredibly important part of your business. It can literally make or break connections with potential customers as they walk by, and provides a sneak peek into not only your merchandise, but your brand as a…
How to support a true omnichannel experience for your customers
In the current environment, the customer experience is often spread across multiple different platforms, including the main website, social media, outside seller partners and more. However, retailers need to do more than just provide these different channel options - they…
How to excel in returns processing
No matter how high quality and impressive your product line, instances will still come up when customers need to make a return. Whether shoppers are looking to exchange for a different size or color, or the item simply didn't live…
Inventory management struggles to avoid in your warehouse
One of the most imperative pursuits in warehouse operations involves inventory management. Proper categorization and organization of available inventory translates to more efficient picking by warehouse employees, as well as streamlined order fulfillment for customers.However, in many warehouses, inventory management…
Start to finish: The perfect customer order management process
A lack of organization and proper management of your customer orders can spell disaster for your business. Problems with product availability and allocation prevent orders from being put together, and issues with customer address standardization or correction hampers completed…
3 order fulfillment system features you need
According to Global Market Insights, the industry for inventory and order management software is expected to grow considerably over the next few years, as supply chain and warehouse managers continue to look to OMS solutions. This technology has made…
State of the ecommerce subscription box: What you can learn from today’s subscription box market
There has been considerable growth in the subscription box market for the past few years, and statistics show there are significant opportunities available for ecommerce providers.At the same time, however, with so much activity in this sector and new brands…
