Monthly Archives: January 2021
What does Net Promoter Score tell you about customer satisfaction?
Improving customer satisfaction remains a top priority for every business. After all, even one unsatisfied customer can create a negative backlash that ripples through the entire customer base.Studies, surveys and statistics constantly show that good customer satisfaction is a valuable…
Partners, not vendors: The relationships that build your business
Wouldn't it be great if whenever you bought something, you had the comfort of knowing that the vendor has an investment in your livelihood and success?Well, this is attainable for e-commerce business owners. All you have to do is create…
Great customer service is possible in ecommerce: The importance of having live chat on your website
One of the charming things about shopping in person is that as soon as you walk into the store, you are typically greeted and offered assistance by a staff member. This is one of the reasons that people are…
