Category Archives: Customer Care
How to support a winning customer experience in the returns process
For many retailers and their supply chain partners, returns are a huge headache. Not only is there the potential for money to be lost on reverse shipping costs, but there is also the chance that customer loyalty will be impacted…
How to encourage repeat purchases and support customer loyalty
For years, marketers have known that it's much more expensive to acquire a new customer than it is to retain current clients. In fact, it can be five times more costly to create a connection with someone who's never bought from…
3 benefits of supporting visibility in order fulfillment
These days, operations and warehouse managers across the globe are not only aware of the fact that customer expectations are changing, they're also doing their best to keep up with these ever-growing demands. Now that consumers have so many channels…
Essential customer metrics you should be tracking
How much do you truly know about your customer audience? Chances are good that, as a brand, you've looked into low-hanging fruit including shoppers' locations, age ranges and purchase history. But these details will only provide you with limited insights,…
Avoiding Out-of-Stock: 3 Tips for supporting inventory availability and allocation
It's a popular saying among many retailers and supply chain vendors: "Stock-outs cause walk-outs."According to the Harvard Business Review, retailers find "out-of-stock" notices just as frustrating and annoying as shoppers. However, whereas consumers may find a substitute for the out-of-stock…
What does a 360-degree view of the customer look like?
The days of businesses simply offering up goods and services to consumers are long behind us. Now, in order to gain loyalty and support the customer lifecycle, companies must have as deep an understanding of customer preferences as possible,…
Best practices for managing the customer lifecycle
Today's businesses can't afford to operate in the dark. One of the most crucial insights to have a handle on is the customer lifecycle, or the steps consumers take before and after a purchase.Having a keen understanding of the lifecycle…
3 reasons omnichannel retail is the future of commerce
Omnichannel has been a buzzword in the retail and ecommerce sectors for years now, and can offer considerable advantages for today's retailers. However, many companies struggle to cement an omnichannel strategy, and there is still confusion around the difference between this…
What’s on retailers’ wish lists in 2019?
The retail industry is one of the most quickly changing sectors today. Not only must retailers keep up with the latest and greatest emerging technologies, but companies seeking a top competitive edge must also keep a close eye on customer…
Driving Ecommerce Revenue: Tips and Best Practices
Global ecommerce sales have been on the rise for several years now, thanks to elements like ease of use, personalization and convenience supporting a beneficial experience for consumers. In fact, Forbes reported that ecommerce is expected to become the largest…
