Customer Care

Making the purchasing experience easy for the customer and that your customers are satisfied are, of course, the goals of every business. SFG offers a complete Customer Care package that includes:

Call Center

Our experienced team of call center reps are available to your customers seven days a week. We work with you to provide your customers a seamless customer service experience. Our cloud-based telephony also supports online chat, call recording, and IVR.

Cross Sell/Upsell

SFG's customer service provides industry-leading interaction and the opportunity for cross-selling and up-selling within and across business lines. No matter the scenario, our automated and rule-based cross-sell system can lead to increased profitability.

Order Processing

SFG offers payment options that include cash, check and credit card, as well as installment billing by methods beyond cash, check and credit such as third party, bill-me options and purchase order. Our services also included data entry, real-time customer look up, remittance processing, alternate methods of entry, all in a secure environment.

Contact your SFG team to understand the missing pieces in your daily operations and make recommendations based on your specific scenario.

“ As a publisher with subscriptions, continuities, and one-shots, both print and digital, we found SFG an excellent fit for our overall needs. We now have fulfillment for all properties under one roof. SFG has shown a can-do attitude, and delivered a positive experience. They have a solution focus, rather than a problem focus. We are very happy with the overall SFG team, and the overall solutions they bring with a real-time database, comprehensive reporting, strong processing, excellent customer service, on-time shipping, and a professional, responsive account team. We know SFG really cares about getting our business right, and provides the personal attention needed to accomplish that. ”

David L. | EVP Publishing, Remedy Health Media