Introducing FlexOMS™, a complete solution tailored to the demands of the ecommerce industry and customizable to fit the needs of your enterprise. Prepare your company to meet its long-term goals by streamlining operations and fulfillment while gaining a
Robust features deliver superior outcomes
Our order management system aims to relieve the stress and frustration that come with customer orders and deliveries. SFG’s solution integrates all the tools you need to maintain a steady flow of operations with improved inventory management, speedy response times and attentive consumer support. Here’s what FlexOMS can do for you:
Encrypted real-time and batch order inflow: We eliminate the struggle of managing customer orders by establishing an inflow system that sifts through purchases in real time, ensuring clients receive top-notch service and you avoid serious headaches.
Powerful customer database management: We know that consumer information is subject to change and you need the latest data to make the most of your engagement and retention efforts. A unified database enables a seamless ecommerce experience for shoppers while bringing you a big-picture view of the customer lifecycle.
Address standardization and correction: Customer mistakes are common during the order process. We’ll fill in the blanks necessary to get the package to the correct destination by standardizing and revising address input.
Product availability and allocation: There’s nothing worse for customer satisfaction than when someone orders an item only to find out it’s no longer available. FlexOMS incorporates an inventory management component, making it simple to check availability, flag unavailable goods, allocate items, reorder product when quantities are low and release backorders when the time is right.
Calculation of shipping and sales tax: A transparent ordering process results in happier customers. When finalizing an order, FlexOMS will accurately compute the necessary shipping and sales tax.
Authorization of credit card orders: Purchasing items online can cause problems, especially since credit card companies are always on the lookout for instances of fraud. We’ll not only verify payment information is correct, but go through the appropriate channels to authorize the charge and alert clients to any outstanding issues.
Pick, pack and ship: From generating pick tickets and locating items to packing products neatly and securely in boxes and sending them on their way, FlexOMS streamlines this vital function.
Inventory reduction: Our solution manages inventory records, scanning completed orders into a shipping manifest and reducing item quantities when products are ordered.
Disbursement of order shipment email: We’ll let customers know their order is on its way - and when they can expect it - via email. FlexOMS can also inform consumers of any delays.
Shipment of orders: We’ll distribute customer orders through shipping vendors you can trust, ensuring packages arrive on time and in
Credit card settlement, billing and invoicing: Our system will guarantee credit card payments - and any outstanding issues - are taken care of. We’ll also send out final billing and invoice notices, so customers have updated records.
Customer support: Exceptional service means being highly responsive to inquiries throughout every step, from placing an order until it arrives on the doorstep. We’ll take care of your customers as if they are family, making them feel comfortable and happy with their decision.
Returns processing: We know customers may send an item back for many different reasons. We’ll manage this portion of your operation, going beyond updating inventory records by asking relevant questions to gain insight and improve item quality.
Outbound customer engagement: Through conducting surveys, collecting customer feedback and analyzing social media interactions, FlexOMS puts you in touch with the voices of your customers. Build long-term relationships and find opportunities to grow by drawing on extensive data to fuel your outreach.